This page describes common problems that users of Debian on the QNAP TS-11x/TS-121 have run into. If you have any problems with your QNAP device, either while trying to install Debian or when running Debian, please look through this page carefully to see whether you can find a solution. If your problem is not covered here, feel free to contact the debian-arm list for help.
After writing the Debian installer to flash and rebooting, you have to wait a few minutes for it to start and then connect by SSH to perform the installation. When the installer is ready to accept SSH connections, it will make one short beep and set the status LED to green.
Some people report that they are not able to connect to their QNAP via SSH at this point. The most common problem is that the wrong IP address is used to connect to the QNAP. Debian installer will read the network configuration from the original QNAP firmware and use that but in some cases different network settings have to be used (for example, because the settings in the original firmware were incomplete).
If you cannot connect to your QNAP, here are some things you can try:
- Read the explanation of how the Debian installer creates the network settings.
Check the logs of your DHCP server to see whether your QNAP has requested an IP address. Alternatively, you can also install the
nastpackage on your PC and run
nast -mto find all machines on your network. The MAC address of your QNAP probably starts with
- Remove all hard drives from the QNAP. In this case, Debian installer won't find your existing network configuration on disk and will use DHCP.
If everything else fails, disconnect the Ethernet cable from your QNAP and start your device again. In this case, it is possible that the IP address
Some users report that they can connect to their QNAP via SSH just fine but that the password is not accepted. The account details depend on where you are in the installation process. If you have just flashed the installer and want to install Debian, you have to connect with the user
installer and the password
install. However, after you have completed the installation, you have to login with your newly created user. You have to use the password you chose during the installation. You cannot login as
installer as this point anymore since this login is only valid for the installer. Note that you also cannot login as
root user since that option is disabled in SSH by default.
The Debian installer that's written to flash is not the complete installer so further components have to be downloaded from the network. Some people say that the installer starts fine and they can login via SSH but then the installer fails to download components from the network. The installer might say that it cannot download the
The reason for this problem is usually wrong network settings. It's possible that either a wrong DNS server or a wrong gateway are specified. To find out what the problem is, go to the menu in the Debian installer (you might have to select
go back to get to the menu) and execute a shell (last but one point in the menu). Now try to download something:
wget http://220.127.116.11/ wget http://www.debian.org/
If the first command succeeds but the second one fails, the DNS server is wrong (check the file
/etc/resolv.conf). If both commands fail to download something, the gateway is probably wrong. You can check your network settings this way:
ip address ip route
The best way to fix the network settings are to update the configuration of your DHCP server and to start the installer on your QNAP again.
Formatting the disk may take a long time, especially if you have a large disk. Unfortunately, the progress bar is not updated while the disk is being formatted so you may think that it is stuck (at 33%). If this happens, just be patient. The installer is in fact formatting your disk.
There can be many reasons why a QNAP running Debian no longer boots, ranging from a broken disk, to a bad upgrade or configuration. Unfortunately, it's often impossible to say what the problem is without the use of a serial console. The best solution is to connect a serial console to see what the problem is but not everyone can do that.
Before you do anything, you should listen. Maybe your QNAP is performing its regular filesystem check and this will delay the boot process. This delay can be considerable if you have a large disk. If you can hear that your hard drive is being accessed, just wait for a few hours.
If your hard drive is quiet and Debian doesn't start, you should try is to connect your USB drive to another PC and to check the log files:
sudo mount /dev/sda2 /mnt
Now you can look at the files in
/mnt/var/log, in particular at the file
syslog. If this file doesn't contain any information about the last boot attempt (which is quite likely), you can enable
bootlogd which will record early boot messages:
sudo sed -i "s/BOOTLOGD_ENABLE=No/BOOTLOGD_ENABLE=yes/" /mnt/etc/default/bootlogd sudo umount /mnt
Connect the drive to your QNAP, boot it, wait a few minutes, then turn it off and connect the drive to your PC again and mount it. Now look at the file
/mnt/var/log/boot which might tell you more.
One common cause for boot problems is related to filesystem checks and running
fsck over all partitions may help. There are several reasons why this might help. For example, the Linux ext3 filesystem has to be checked periodically. Even though Debian has been configured not to prompt the user during the filesystem check, it might still do so in case of serious errors. Without a serial console, this prompt means that your QNAP will hang waiting for user input.
Turn your QNAP off, connect the disk to another machine running Linux and run
fsck over all partitions containing data. On a normal Debian installation, this includes
sudo fsck /dev/sda1 sudo fsck /dev/sda2 sudo fsck /dev/sda6